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The Broker Solutions offering can be applied in part or in full dependent on the brokers requirements, we manage both commercial and domestic property claims for many insurance brokers so can tailor the offering to fit your business needs.

three reasons to utilise the Broker Solutions offering

The Broker Solutions offering includes:

  • Policy space holder focused property claims management solutions
  • A vetted and accredited contractor network for emergency repairs and insurance reinstatements
  • Bespoke out of hours call handling services
  • Emergency assistance policy
  • 24/7 call centre
  • Property refurbishment
  • Work not covered by the policy

The Broker Solutions scheme can be applied to personal, commercial and landlord property businesses. For more information please visit the Our Solutions tab.

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Concept Building Solutions provide a complete service to the general public and industry professionals, who have made, or are about to make, an insurance claim, following damage to their property.

Our clients choose us for a variety of reasons but efficiency & transparency are what make our service stand out from the crowd. We will attend site within 48 hours and ‘get the ball rolling’ on an insurance claim. We include the policy holders and their advisors in each and every stage of the claims process. 

Clients have a single point of contact (Concept Area Manager) during the claims process to ensure fluid and clear communication lines, who in turn offer expert advice on the best way to present a claim to the insurer.

  • We ensure all parties are treated fairly when negotiating a settlement.

  • Our vast experience means that we present a claim expertly to insurers to obtain quick authorisation. 

  • Our local managers will safeguard policy holder interests as we understand insurer requirements. 

  • We deal with a wide range of claims from basic decorating jobs to large complex house fires. 

  • Our report and schedules are very detailed, as we break down costs for all items individually, ensuring full transparency and shorter claim lifecycle to reduce the stress and inconvenience to the policy holder. 

  • We undertake all emergency, drying and building works to ensure a complete solution