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  • Why would I want to use a Broker Solutions scheme?

Quite simply to provide an added value service to your policyholders at the point of an emergency or in the event of a claim being made, while providing the broker with additional revenue streams.

  • How can I ensure my policyholders are looked after?

The Service Solutions group has many years experience working on behalf of brokers, insurers and policy holders and its ethos is founded on providing a top quality service to the policy holder. Throughout any interaction with policy holders we conduct head office audits and, in addition, as a broker, you will receive regular claims status updates.

  • How will I know what out of hours calls I have received?

A daily update is provided in a user friendly format. In addition, we can establish tailored ‘rules’ that ensure each broker is called on a dedicated number should an out of hours incident be of a serious and immediate nature.

  • Where do I go for more information or to become part of the scheme?

Please contact us on 0800 157 1005 or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • How do you ensure an insurer authorises a claim?

In short, we don’t. We have an established reputation with insurers and work with them to seek a prompt
and fair authorisation of a claim. This includes liaising with insurer nominated advisers such as loss adjusters and providing detailed claim evidence to support an insurers understanding of claim facts.